Privacy Policy

At Luxtuno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when using our website and services. By accessing Luxtuno, you agree to the terms outlined here.

1. Information We Collect

• Your full name and email address (when creating an account)
• Course access history, learning progress, and purchased courses
• Payment information processed securely through Stripe (we never store card numbers)
• Device data such as IP address, browser type, and basic analytics
• Messages or activity inside the student chatroom or direct messaging system

2. How We Use Your Information

• To create and manage your Luxtuno account
• To provide access to purchased digital courses
• To track your learning progress safely
• To send important emails such as receipts, login verification, and support updates
• To ensure platform security and prevent abuse or unauthorised access

3. Data Storage & Third-Party Services

Your data is stored securely through trusted providers:

• Firebase — secure authentication, Firestore database, cloud storage
• Stripe — secure payment processing
• Cloudflare Stream — secure video hosting for course lessons
• Nodemailer / PrivateEmail — transactional email delivery

We do NOT sell or share your private data with advertisers or marketing companies.

4. Cookies

Cookies may be used to maintain login sessions and improve website experience. You can disable cookies in your browser.

5. Data Retention

We retain your information for as long as your account remains active or as required to deliver our services. You may request deletion of your account at any time.

6. Your Rights

• Request a copy of the information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and related data

For privacy enquiries, contact us at: info@luxtuno.com

7. Under-18 Policy

Luxtuno does not knowingly collect information from individuals under 18. If we discover such data, we delete it immediately.

8. Updates to This Policy

We may update this Privacy Policy when necessary to reflect changes in law or our services. Any updates will be displayed on this page.

Last updated: November 2025